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Setting up the Customer Account Extension for Subscription Management

Use Firmhouse with Shopify Customer accounts and integrate directly with the Firmhouse Self service center

Jeroen Roosenboom avatar
Written by Jeroen Roosenboom
Updated this week

If you are using the new Shopify Customer accounts, which is the new standard and default for new stores, you can't use custom code to update those screens anymore. We have a widget for adding it to the customer account order page that lets you see all your subscriptions and also adds a direct link to the Firmhouse SSC where your users can manage their subscriptions.

Getting started

Setting up the Customer Account Extension is straightforward and involves just a few steps in the Shopify checkout customization interface. This article will guide you through the process.

Step 1: Navigate to Checkout Settings

Go to Settings > Checkout in your Shopify admin and click Customize on your current checkout configuration.

Step 2: Open the Orders Page

In the checkout customization interface, open the Orders page from the page selector in the left sidebar.

Step 3: Add the Firmhouse Subscription Widget

  1. Open the Apps tab in the left sidebar

  2. Find Manage firmhouse subscription in the list

  3. Click on the plus icon (+) next to it

  4. Select Orders from the popup menu

Step 4: Preview and Save

You will now be able to see a preview of the widget in the customization interface. Review the widget to ensure it appears as expected.

Click Save to apply the changes. The widget is now active on your customer account order page.

Step 5: Test the Widget

To verify that everything is working correctly:

  1. Go to your store and log in with an account that has an ongoing subscription

  2. Navigate to the customer account area

  3. You should see your subscriptions listed on the order page

  4. Click on the Manage your subscriptions button to verify it leads directly to the Firmhouse Self Service Center

Automatic Translation

The widget will be translated automatically based on the language being used by the customer. No additional configuration is needed for multi-language support.

Troubleshooting

If you don't see the widget after saving:

  • Ensure you're logged in with a customer account that has active subscriptions

  • Verify that the widget was saved correctly in the checkout customization interface

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