You can now let customers add multiple products and quantities to their subscription in one smooth flow directly from the Self Service Center (SSC).
This updated experience replaces the old “one product at a time” flow and makes it easier for customers to expand their subscription, while giving you more upsell opportunities with less friction.
What’s new?
With the new add-products flow, customers can:
Browse the full product catalog available to them
Search products by name
Add multiple products and quantities in one session
Review all changes on a clear confirmation screen
See totals and the next shipment date before confirming
Products are grouped by shipment type (i.e. recurring vs one-time), so customers always know what will ship when and how often.
How it works for customers
Customers click “Add a product to your subscription” in the Self Service Center.
They select one or more products and adjust quantities.
A Review & Confirm screen shows:
Which products will be added
How they’ll be shipped (recurring or one-time)
The total cost and next shipment date
After confirming, the products are added and the customer is returned to their dashboard.
The entire flow happens in one place, without page-by-page product selection.
How to enable this feature
To make this available to your customers:
Go to Portal → New Features
Enable New Add Products Flow in Self Service Center toggle
Once enabled, the new flow automatically replaces the old add-product experience.
If you don't see the "Add products to your subscription" button on the SSC dashboard, make sure the rest of the requirements are met as well:
Go to Portal → Settings → Self Service Center
Enable Allow customers to add products to their subscription
Make sure products you want to offer are available in the SSC
⚠️ Using custom SSC code? Please review the new pages before enabling this feature. Our support team is happy to help if needed.
Why use this feature?
Increase average order value by making it easy to add more products
Reduce support requests by letting customers manage additions themselves
Improve customer experience with a faster, clearer checkout-like flow
Encourage experimentation, including one-time add-ons alongside subscriptions
What’s coming next?
We’re continuing to improve this flow. Upcoming enhancements include:
Filtering products by Shopify collections
More catalog browsing improvements
If you have questions or want help enabling this feature, feel free to reach out to our support team - we’re happy to help!