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Changing the Sent From and Reply To email addresses for your emails
Changing the Sent From and Reply To email addresses for your emails

How to change the "from" and "reply to" email addresses displayed in emails sent out automatically by Firmhouse

Bob Jansen avatar
Written by Bob Jansen
Updated over 3 months ago

There are a couple of emails that are sent out automatically from Firmhouse to customers. You want to make sure that customers recognize the email as being from you, and can send a reply to the right email address so you can pick up important support requests.

To do so you can set the "From" and "Reply to" email address for Firmhouse emails in the following way:

  1. Go to Email configuration in the menu on the left (underneath "Settings")

  2. Go to the first section called General

  3. Enter the name you want to appear next to the email address in the From email name box.

  4. Enter the email address that should appear next to "From:" in the From email address box. Make sure to use the correct format!

  5. Enter the email address that replies should be sent to in the Reply to address box. If customers pick the "Reply to" option for an email, it will automatically fill out the email address entered here.

  6. Click on the Save changes button at the bottom to confirm your changes!

You can test how your emails look via "Send test email" button under any email type.

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