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Sending return labels to customers
Sending return labels to customers

How to send return labels for returning products in Firmhouse

Bob Jansen avatar
Written by Bob Jansen
Updated over a week ago

If a customer wants to send back a device she's renting, she needs a return label to attach to the package and send it back. 

If you have the customer's return label you can now easily send it to her by looking up the customer in the portal, scrolling down and clicking on Send return label

When doing so you're asked to include the PDF of the return label. After you just have to click on "Send return label", confirm, and you're done! Like this:

Just always double-check you're including the right return label! There are address details of your customer on the return label after all.. 

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