Everything that you do and create on the Firmhouse platform is contained within Workspaces or Projects. You can get access to a workspace by creating one after signing up, or you can can added to a Workspace by a colleague.
All people that you invite and give access to a specific workspace will have access to the pages, forms, subscribers, and other data contained in that workspace. No other people wil have access to the data stored in a Workspace unless if you explicitly give them access.
We offer a limited set of user roles that you can assign to a member of a Workspace. By selecting a specific role for a user within workspace, you can limit their access to certain features or certain data.
Here is a description of the roles we currently have in Dispatch and Airstrip:
Team member - Access to all data in a Workspace, including pages an form submissions in Airstrip.
Mentor/Stakeholder - Can only access data in Dispatch, but not in Airstrip.
Here is a description of the roles we currently have in Firmhouse:
Project Manager - Access to all data and features in a project and only role that can add users to a project.
Team Member - Access to all data in the project with limited access to features
Giving Firmhouse support employees access
Sometimes something weird happens or it's possible that a bug occurs. Firmhouse support employees can get access to a workspace to help debug or check something. We will either ask for your permission via our support channels to do so or you can give a Firmhouse employee access by adding them to your Workspace's members.