The self service center is the place where your customers can manage their subscription. The following is only applicable for Smart order based projects.
In Plan based projects it's not yet possible to provide this option in the self service center.

In this article you will learn how to set up your project so your customers can manage the products on their subscription. Meaning:

Before proceeding make sure you are familiar with the self service center. Click here to read up on

By default your customers will not be able to manage the products on their subscription.

Enable it by going to Self Service Center in the sidebar and scroll down to Settings. Check the box and click "Update project"

Now all your products are available for your customers

In case you want to exclude certain products from being ordered via the Self Service Center, find the product and scroll down to "Existing customers can add this product to their subscription".

Uncheck the box and Save.

You are all set up. Customers will now see a new button to add a product to their subscription.

The new product gets bundled with the customers next shipment. That's also when it will be billed.

Yes! This works with Shopify and also supports product variants. Get in touch with us if you want to use this in combination with Shopify.

Customers will be able to order products as you set them up in the Firmhouse platform. If you set a product to ship every 4 weeks it is not possible yet to order it as a one-off and vice versa.

The customers could adjust shipment frequency for their recurring products: for example, change it from every 4 weeks to every 15 days:

For one-off products, it is not possible to adjust frequency in the self service center.

No. Once you enabled the option to let customers add products to their subscription you also give them the option to remove products.