During the course of a subscription, the price of a product could change.

There are several ways how this might impact your subscribers and how you can manage this.

By default, Firmhouse takes the price of the underlying product for the billing cycle.

When a subscriber signs up for a monthly product at € 25 on June 1st, their charge will be € 25 on July 1st, August 1st etc. This example excludes any discounts for clarity.

As a merchant, you update the price to € 28 on August 24th. Each signup and recurring billing charge from that day on, will pay € 28.

So our subscriber paid € 25 on August 1st and will pay € 28 on September 1st, reflecting the updated price.

It's possible to give (certain) subscribers a custom price for their products. For instance if you want to "guarantee" that a subscriber will always pay the same price (for example € 25).

This is possible by:

Go to the subscription in the portal and find the "Active products" tab.

Select the context menu (three dots) next to the product you'd like to edit.

In the modal there's a "Custom price" element that allows you to define a price for this specific subscription.

Even if the price of the underlying product changes, your subscriber will still pay the "Custom price", no matter if the price is higher or lower.

In the article "Importing and syncing your products" we explain how to import products from Shopify into Firmhouse. It shows how to set the (subscription) price for these imported products.

When you update the product price in Shopify and want this to reflect in Firmhouse, it's important to run the sync. This will update (if selected) the products in Firmhouse and the above mentioned price changes will occur.

Subscriptions with a custom price for products, will not have their price changed by the import.