Cancelling a subscription
Bob Jansen avatar
Written by Bob Jansen
Updated over a week ago

Cancelling a customer's subscription can be done via a button in the portal. * At the top of the page of a customer's details you'll find a 'cancel subscription' button.

Once the button is selected, a pop-screen will show with the option to select reasons for the cancellation and also to confirm the cancellation. This button is only visible for activated subscribers.

  • In the event a product needs to returned:

  • The Firmhouse platform sends out an email to the customer with return instructions,

  • The customer is then marked as 'cancellation pending'

  • Once the device is confirmed to be returned (depending on your logistics provider) the cancellation process is complete

*Consumers can also cancel their subscription via the Self service center and a link in their monthly emails if this is enabled for the project.

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