Cancelling a customer's subscription can be done via a button in the portal. * At the top of the page of a customer's details you'll find a 'cancel subscription' button.

Once the button is selected, a pop-screen will show with the option to select reasons for the cancellation and also to confirm the cancellation.

  • In the event a product needs to returned:
  • The Firmhous platform sends out an email to the customer with return instructions,
  • The customer is then marked as 'cancellation pending'
  • Once the device is confirmed to be returned (depending on your logistics provider) the cancellation process is complete


*Consumers can also cancel their subscription via a link in their monthly emails if this enabled for the project.

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