Unfortunately, you can't always guarantee that your customer will pay their invoice on time or sometimes that they'll pay at all one month.
- We retry collecting payment 3 times after that the customer is marked as non-paying.
- We only retry if the failure reason is "Insufficient funds". Any other reason and the customer will be marked as non-paying after the first payment attempt.
- After we receive the "insufficient funds" payment status update we will schedule a retry in 2 days. The "insufficient funds" status is something that the payment service provider determines. After we receive such status updates we will schedule a retry in 2 days.
Manual payments follow the same specifics, but the first manual payment is considered already a 'retry', so our system would only retry 2 more times.