Unfortunately, you can't always guarantee that your customer will pay their invoice on time or sometimes that they'll pay at all one month. 

  • We retry collecting payment 3 times after that the customer is marked as non-paying.
  • We only retry if the failure reason is "Insufficient funds". Any other reason and the customer will be marked as non-paying after the first payment attempt.
  • After we receive the "insufficient funds" payment status update we will schedule a retry in 2 days. The "insufficient funds" status is something that the payment service provider determines. After we receive such status updates we will schedule a retry in 2 days.

Manual payments follow the same specifics, but the first manual payment is considered already a 'retry', so our system would only retry 2 more times.

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