Firmhouse works with our partner Active Ants to provide logistics and fulfillment services for our clients.
In the event that you choose to use a different provider, there are some important details important details you should know and need to think about.
∙ You or your logistics partner will need to provide an email address that will collect the orders triggered by our platform to trigger shipments.
This can be configured in the Email Configuration settings.
∙ You will need to decide if you will manually upload Track & Trace codes into the Firmhouse platform so that our system can automatically send those to customers or if your logistics partner will work with a shipping partner to send these out.
If you choose to enable automatic Track & Trace codes you can enable these emails in the Email Configuration settings
∙ You will need to decide how your orders are integrated in your SAP system; will this be a manual or automatic integration?
∙ How often will your logistics provider provide you with a report of shipments?
∙ What will the return process look like? Will you include a return label in the initial shipment? Will you verify a customer needs to return their device before sending them a shipping label?
∙ What kind of template does our product send out to a logistics party and what does that include?
Our standard shipment request automatically triggered by our platform includes the following:
a customer ID,
a unique order
the amount of the product ordered,
product name, and
identifier code (SKU, EAN, UPC).