Firmhouse works with our partner Active Ants to provide logistics and fulfillment services for our clients.
In the event that you choose to use a different provider, there are some important details important details you should know and need to think about.
∙ You or your logistics partner will need to provide an email address that will collect the orders triggered by our platform to trigger shipments.
- This can be configured in the Email Configuration settings.
∙ You will need to decide if you will manually upload Track & Trace codes into the Firmhouse platform so that our system can automatically send those to customers or if your logistics partner will work with a shipping partner to send these out.
- If you choose to enable automatic Track & Trace codes you can enable these emails in the Email Configuration settings
∙ You will need to decide how your orders are integrated in your SAP system; will this be a manual or automatic integration?
∙ How often will your logistics provider provide you with a report of shipments?
∙ What will the return process look like? Will you include a return label in the initial shipment? Will you verify a customer needs to return their device before sending them a shipping label?
∙ What kind of template does our product send out to a logistics party and what does that include?
Our standard shipment request automatically triggered by our platform includes the following:
- customer's name,
- address details,
- email,
- phone number,
- a customer ID,
- the amount of the product ordered,
- product name, and
- identifier code.