When the time comes, you might want to stop offering a specific product or service, or stop using Firmhouse altogether.
Overall you can use the following checklist for off-boarding your Firmhouse project:
Are there active subscribers?
Do you want to cancel or transfer them
Subscriptions cancel, refund etc at payment provider
If subscribers have devices:
What to do with the device? Refund, send back, offer buy out, keep device?
Do you want an export of subscribers, orders, payments, invoices?
For instance for you financial administration
Will subscribers be able to see/download their invoices, if yes, via self-service center?
Inform subscribers of timeline and actions
Close the accompanied payment service provider(PSP) account (Adyen, Mollie or Stripe account)?
What to do with chargebacks in the coming year?
For instance with SEPA direct debits it's possible to chargeback a payment for up to a year(13months) after the payment. This will be handled in your PSP account.
Is there a domain pointing to Firmhouse checkout and service center?
Check links on your website menu, emails
Change DNS to not link to Firmhouse Checkout
What is the overall timeline
Who to contact for financial (ie. chargeback) or technical questions?
Does Firmhouse need to send out emails under custom domain of customer (ie. for login into Self service center
To fully close and remove your Firmhouse project, please contact our support team and we will archive and remove the project for you.