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Failed payments and dunning
Disable automatic charging of non-paying customers
Disable automatic charging of non-paying customers
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Written by Michiel Sikkes
Updated over a week ago

To prevent expensive chargeback fees you can configure your Firmhouse project so that it will not attempt to trigger charges for subscriptions that have the Non Paying status.

Especially when using a payment method like SEPA direct debit, costs could add up to between €7,50 - €15 per initiated transaction if your customer turns out to be out of funds or the customer or bank deliberately declines your SEPA transaction.

When your project is configured in this mode, all billing and invoicing processes will still run as normal:

  • Your customer will still get an email on every billing cycle.

  • We will still generate an invoice in your project. So from a revenue and service standpoint, the customer is still entitled to pay and the invoice will still be generated.

  • The payment status of the invoice will be marked as "open" and will be treated as an outstanding invoice.

  • Instead of charging the customer's payment method we will skip this step.

In this mode Firmhouse will not initiating the transaction at the PSP during the billing cycle. Thus your customer will be required to pay for their invoices manually via payment link.

Disable automatic charging of non-paying customers

Steps:

  • From the Settings section in your Firmhouse project sidebar, go to Payment Dunning.

  • Scroll down to the Non-paying status section.

  • Under Recurring payments, disable the checkbox to Attempt to charge non-paying customers.

  • Click Save changes.

Adding content to your email informing your customer that they will not be debited automatically

Every billing cycle email will still be generated as normal. However it might be wise to explicitly inform the customer in the billing cycle email that you will not automatically debit the invoice from the customer's bank account or card.

You can use the {{subscription.marked_as_non_paying?}} Liquid tag to add an additional piece of content to your emails. For instance:

{% if subscription.marked_as_non_paying? %}
<p>We will not automatically attempt to charge your payment method for this invoice as we've been unable to collect previous payments from you.</p>

<p>Please pay for this invoice manually via the following link: {{invoice.pay_now_url}}.</p>
{% end %}

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