💡This feature is only available for smart order-based projects.
You can now put up a threshold for the customer so that
A customer can only sign up for a subscription once that threshold is met
A customer can only receive their next orders when that threshold is met
This ensures your orders will always have a minimum order value. In this article we'll walk through setting it up.
💡 The minimum order amount includes Taxes, but excludes Discounts as well as Shipping costs.
Setting it up in the Portal
Head over to your Portal and find Subscription model under Settings.
On this page you can find the heading for Minimum Order Amount:
Fill in the minimum amount threshold you want for each order and hit Save.
The experience in Checkout
If your customer started their subscription with a product that doesn't meet the threshold then we'll let them know in advance at checkout:
The experience in Self Service-Center
If your customer has an active subscription and the minimum order amount for the upcoming order is not being met, we will show the warning on the main self service center page. That way, the customer is aware that they should add more products to their subscription to receive the next the order. If you let them, they can make the adjustments by themselves, or reach out to your customer care to make the adjustments on their behalf.
Emails
We send Upcoming order notice email a few days before the next recurring order. We will send this email regardless of the amount of the order, so even if it's below the minimum required threshold.
You can use {{project.minimum_order_amount}} and {{order.minimum_order_amount_reached?}} liquid tags to adjust your email copy conditionally and let your customers know what to do if their next order is below the minimum required amount. We have included these tags usage example as loadable email context for your convenience.
