Firmhouse

Learn how to keep track of product returns.

Return orders

How to use the Customers overview in Firmhouse in managing your subscription business

How to find a specific customer in the Firmhouse database

What information you can find on the Customer detail page & how to use it

Find non-paying, pending cancellation, & cancelled customers in one overview

Learn how to access customer details and how to update or cancel subscriptions.

If you receive customer support questions about emails not received, check for instance the customer's email address

Change a customers active products as part of a plan change or if you're selling add-on products

For order-based subscriptions, it's possible to update the interval when your customer gets the product shipped.

Making sure to collect goods & open payments before cancelling a subscription

How to apply discounts and create discount codes

What triggers a payment date versus an invoice date

When your customer needs to be manually invoiced for outstanding payments

Learn how to set up an email that automatically reminds your non-paying customers of their outstanding invoices.