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Managing customers and their subscriptions
Managing customers and their subscriptions
Learn how to access customer details and how to update or cancel subscriptions.
Michiel Sikkes avatarBob Jansen avatarJeroen Roosenboom avatar
By Michiel and 3 others4 authors22 articles
Return orders
Explaining the Customers overview
Finding a customer
Viewing customer details
Monitoring Customer Status

Modifying a customer's subscription


What to do when customers don't receive your emails?
Add or remove products from a customer
Change the active plan of a subscription
Cancelling a subscription
Change customer order interval

Payments and billing


Recurring charges with iDeal, Bancontact, SOFORT/Klarna
What happens when a customer is marked as Non Paying?
Two step cancellation flow
Issuing refunds
Giving discounts to your customers
Payment and Invoice Date Triggers
What happens when a customer's payment fails?!
How to send a link to your customer to pay an invoice directly
Explaining how your customer can update their payment method
Reminding your non-paying customers of their outstanding invoices
Generating a Manual Payment
Crediting invoices
Firmhouse | Help Center
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