Firmhouse

Here you'll find a list of articles with our most Frequently Asked Questions around how you can use our platform to give you the best results when running your subscription business.

Create your project on <a href="https://portal.firmhouse.com" rel="nofollow noopener noreferrer" target="_blank">portal.firmhouse.com</a>

Subscription Model(s) <a href="http://help.firmhouse.com/en/articles/3278043-setting-up-plans">How to use Plans</a>

<a href="http://help.firmhouse.com/en/articles/3091961-how-to-find-a-customer-s-track-trace-code">Viewing a Track &amp; Trace code</a>

<a href="http://help.firmhouse.com/articles/3008318-sending-out-track-and-trace-emails-to-customers">Sending out a Track &amp; Trace code for an order if not using a logistics provider automation</a>

<a href="https://help.firmhouse.com/en/articles/3064283-remind-people-to-return-their-product-after-cancelling" rel="nofollow noopener noreferrer" target="_blank">Reminding customers to return their product</a>

<a href="https://help.firmhouse.com/en/articles/2703188-sending-return-labels-to-customers" rel="nofollow noopener noreferrer" target="_blank">Sending return labels to customers</a>

<a href="http://help.firmhouse.com/en/articles/3247739-how-to-set-up-logistics-with-a-3rd-party">Setting up logistics with a 3rd party</a>

- <a href="http://help.firmhouse.com/en/articles/3091961-how-to-find-a-customer-s-track-trace-code">Viewing a Track &amp; Trace code</a>
- <a href="http://help.firmhouse.com/articles/3008318-sending-out-track-and-trace-emails-to-customers">Sending out a Track &amp; Trace code for an order if not using a logistics provider automation</a>
- <a href="https://help.firmhouse.com/en/articles/3064283-remind-people-to-return-their-product-after-cancelling" rel="nofollow noopener noreferrer" target="_blank">Reminding customers to return their product</a>
- <a href="https://help.firmhouse.com/en/articles/2703188-sending-return-labels-to-customers" rel="nofollow noopener noreferrer" target="_blank">Sending return labels to customers</a>
- <a href="http://help.firmhouse.com/en/articles/3247739-how-to-set-up-logistics-with-a-3rd-party">Setting up logistics with a 3rd party</a>

<a href="https://help.firmhouse.com/en/articles/3091978-how-to-send-a-link-to-your-customer-to-pay-an-invoice-directly" rel="nofollow noopener noreferrer" target="_blank">Generating a link to pay an invoice manually</a>

<a href="http://help.firmhouse.com/en/articles/3187206-generating-a-manual-payment">Generating a manual payment</a>

<a href="" rel="nofollow noopener noreferrer" target="_blank">Updating a payment method</a>

- <a href="https://help.firmhouse.com/en/articles/3091978-how-to-send-a-link-to-your-customer-to-pay-an-invoice-directly" rel="nofollow noopener noreferrer" target="_blank">Generating a link to pay an invoice manually</a>
- <a href="http://help.firmhouse.com/en/articles/3187206-generating-a-manual-payment">Generating a manual payment</a>
- <a href="" rel="nofollow noopener noreferrer" target="_blank">Updating a payment method</a>

<a href="http://help.firmhouse.com/articles/3007944-finding-a-customer-in-the-database">How to find a customer</a>

<a href="http://help.firmhouse.com/articles/3016606-explaining-the-customer-detail-page">Viewing a Subscriber's details</a>

<a href="http://help.firmhouse.com/articles/3016569-explaining-the-customers-overview">How to filter your customer's</a>

- <a href="http://help.firmhouse.com/articles/3007944-finding-a-customer-in-the-database">How to find a customer</a>
- <a href="http://help.firmhouse.com/articles/3016606-explaining-the-customer-detail-page">Viewing a Subscriber's details</a>
- <a href="http://help.firmhouse.com/articles/3016569-explaining-the-customers-overview">How to filter your customer's</a>

<a href="http://help.firmhouse.com/en/articles/3091953-monitoring-customer-status">Monitoring Customer Status</a>

<a href="http://help.firmhouse.com/en/articles/3091962-how-to-change-or-cancel-a-customer-s-subscription">Changing or Cancelling a Subscription</a>

<a href="https://help.firmhouse.com/en/articles/3174058-manually-activating-a-subscription" rel="nofollow noopener noreferrer" target="_blank">Manually Activating a Subscription</a>

<a href="http://help.firmhouse.com/en/articles/3248402-supported-email-overview">An Overview of Product Supported Emails</a>

- <a href="http://help.firmhouse.com/en/articles/3091953-monitoring-customer-status">Monitoring Customer Status</a>
- <a href="http://help.firmhouse.com/en/articles/3091962-how-to-change-or-cancel-a-customer-s-subscription">Changing or Cancelling a Subscription</a>
- <a href="https://help.firmhouse.com/en/articles/3174058-manually-activating-a-subscription" rel="nofollow noopener noreferrer" target="_blank">Manually Activating a Subscription</a>
- <a href="http://help.firmhouse.com/en/articles/3248402-supported-email-overview">An Overview of Product Supported Emails</a>

Administration/Management of Your Account

<a href="http://help.firmhouse.com/articles/2703509-editing-emails-sent-out-to-customers">How to configure emails</a>

<a href="http://help.firmhouse.com/en/articles/3087618-email-template-tags">Configuring Dynamic Content of your Emails</a>

<a href="https://help.firmhouse.com/en/articles/3008902-changing-the-sent-from-and-reply-to-email-addresses-for-your-emails" rel="nofollow noopener noreferrer" target="_blank">Changing the Reply To and Send From Email Address</a>

<a href="http://help.firmhouse.com/en/articles/3008786-adding-team-members-to-your-gomonthly-project">Adding a Team Member to your project</a>

- <a href="http://help.firmhouse.com/articles/2703509-editing-emails-sent-out-to-customers">How to configure emails</a>
- <a href="http://help.firmhouse.com/en/articles/3087618-email-template-tags">Configuring Dynamic Content of your Emails</a>
- <a href="https://help.firmhouse.com/en/articles/3008902-changing-the-sent-from-and-reply-to-email-addresses-for-your-emails" rel="nofollow noopener noreferrer" target="_blank">Changing the Reply To and Send From Email Address</a>
- <a href="http://help.firmhouse.com/en/articles/3008786-adding-team-members-to-your-gomonthly-project">Adding a Team Member to your project</a>